Tuesday, February 5, 2013

Readers write - Call Centres - The law in Canada

Good to know, especially since rumour has that Canada Post Customer service is Headed to India before the New Year
A lot of us do not realize this option is open to us.

Any time you call an 800 number(for a credit card, banking, charter communications, health and other insurance, computer help desk, etc. ) and you find that you're talking to a foreign customer service representative(with an accent, difficult to inderstand/ perhaps in India, Philippines, etc),Please consider doing the following:

After you connect and you realize that the Customer Service Representative is not working in Canada (you can always ask,  if you are not sure about the accent), please, very politely this is not about trashing other cultures

Say, "I'd like to speak to a Customer Service Representative in Canada ."

The rep might suggest talking to his/her manager,But, again, politely say, "Thank you, but I'd like to speak to a Customer Service Representative in Canada ..."
That's the rule and the LAW.

It takes less than one minute to have your call re-directed to Canada .
Tonight when I got redirected to a Canadian Rep, I asked again to make sure - and yes, she was from Calgary ..
Imagine what would happen if every Canadian Citizen insisted on talking to only Canadian phone reps, from this day on.
Imagine how that would ultimately impact the number of Canadian jobs that would need to be created ASAP. Let’s slow down and possibly reverse some of
the unemployment problems.
If I tell 10 people to consider this and you tell 10 people to consider doing this - see what I mean...it becomes an exercise in viral marketing 101.

Remember - the goal here is to restore jobs back here at home - not to be abrupt or rude to a foreign phone rep.
You will get correct answers, good advice, and solutions to your problem - in real English.

If you agree, please tell 10 people you know, and ask them to tell 10 people they know....etc...etc


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I have been a resident of Coldstream since 1976. I have had 15 years of experience on Council, 3 years as Mayor. As a current Councillor I am working to achieve fair water and sewer rates and to ensure that taxpayers get fair treatment. The current direction regarding water supply is unsustainable and I am doing all I can to get the most cost effective water supply possible.